Terms of Service

1. Acceptance of Terms

Welcome to CV Nyebar Inspirasi Nusantara (“Nyebar”, “we”, “us”, or “our”). By accessing or using the Nyebar platform, you agree to be bound by these Terms of Service.

If you do not agree to these terms, you may not use our services. Please read these terms carefully.

2. Description of Service

Nyebar is an event marketplace platform that connects event organizers with attendees. Our services include:

• Creation and management of event listings
• Processing of ticket sales and registrations
• Payment processing through a secure payment gateway (Midtrans)
• Event management tools and features
• Event discovery and promotion
• Customer support and technical assistance

3. User Accounts

Registration

To use certain features of our services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password and account secure
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

Eligibility

You must be at least 18 years of age to use our services. By registering, you represent that you meet this age requirement.

4. Event Organizer Responsibilities

As an event organizer, you agree to:

• Provide accurate and complete event information
• Hold the event as described
• Comply with all applicable laws, regulations, and permits
• Not advertise illegal, offensive, or misleading content
• Handle refunds and cancellations in accordance with the stated policy
• Be responsible for your event content and promotional materials
• Comply with all contractual obligations to attendees
• Maintain appropriate insurance for your events
• Use the attendee list feature responsibly and in accordance with the privacy settings available on the platform

If you enable the attendee list feature for an event, the event page may display an attendee preview, an attendee list, and the number of attendees in an obscured form, in accordance with the privacy policy and the event configuration.

5. Attendee Responsibilities

As an event attendee, you agree to:

• Provide accurate information when registering
• Comply with the event’s rules and regulations
• Not engage in disruptive or harmful behavior
• Respect the intellectual property rights of others
• Understand and comply with the event’s refund policy
• Not transfer or resell tickets without permission
• Attend in accordance with the specified event schedule

You understand that, for certain events, the buyer’s identity may be displayed on the event page through the attendee list feature, subject to the event settings, the purchase status, and the account privacy settings available.

6. Payments and Fees

Platform Fee Structure

Nyebar charges a platform fee on every paid ticket sale. Full details of the fee structure are available on our Pricing page. Event organizers may choose from three fee models:

• Organizer Pays: The platform fee is deducted from the organizer’s revenue at the time of withdrawal
• Attendee Pays: The platform fee is added to the ticket price and paid by the attendee at checkout
• 50-50 Split: The platform fee is split equally between the organizer and the attendee

The platform fee covers:

• Platform service fees
• Transaction processing fees on the platform

Payment channel fees (admin fees) are third-party (bank/e-wallet) fees separate from the platform fee. Where applicable, these fees are shown at checkout based on the selected payment method and are paid by the attendee.

Note: Free events (IDR 0) are not subject to a platform fee.

Payment Processing

All payments are processed through Midtrans, a secure third-party payment gateway. By making a payment, you also agree to the Midtrans terms and conditions.

Currency

All prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated.

7. Refunds and Cancellations

Refund Policy

Refunds are subject to the refund policy of each individual event organizer. Nyebar will process approved refunds to your original payment method within 7-10 business days.

Event Cancellation

If an event is cancelled by the organizer, attendees are entitled to a full refund. Organizers must cancel the event at least 24 hours before its scheduled start time to qualify for an automatic refund.

Platform Fees

Platform service fees are non-refundable unless required by applicable law or in certain circumstances determined by Nyebar.

8. Prohibited Activities

You may not use our services to:

• Violate any law or regulation
• Defraud or mislead other users
• Harass, intimidate, or insult others
• Submit illegal or offensive content
• Engage in fraud or money laundering
• Damage, disable, or overburden our platform
• Use bots, scrapers, or automated tools without permission
• Resell or redistribute our services
• Access unauthorized areas of the platform
• Infringe the intellectual property rights of others

9. Intellectual Property Rights

The Nyebar platform and all of its content (including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software) are the property of CV Nyebar Inspirasi Nusantara and are protected by Indonesian and international copyright laws.

Content that you upload remains your property, but you grant Nyebar a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with the provision of our services.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

This includes provisions regarding the visibility of attendees on event pages, attendee previews, and the privacy controls that may be available to registered users.

11. Disclaimer

Our services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not warrant that:

• The services will meet your needs
• The services will be uninterrupted, timely, secure, or error-free
• The results obtained from the use of the services will be accurate or reliable
• Events will take place as advertised
• The quality of any products, services, information, or other materials will meet your expectations

Nyebar is a marketplace platform and is not responsible for event content, the accuracy of listings, or the execution of events by organizers.

12. Limitation of Liability

To the extent permitted by applicable law, CV Nyebar Inspirasi Nusantara shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption or loss of business
• Event failure or cancellation
• Acts or omissions of event organizers or attendees
• Third-party content or conduct

Our total liability to you for all claims arising out of or relating to our services is limited to the amount you paid to us in the preceding 12 months.

13. Indemnification

You agree to defend, indemnify, and hold harmless CV Nyebar Inspirasi Nusantara and its directors, employees, and agents from and against all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of our services
• Your breach of these terms
• Your violation of any third-party rights
• Content that you submit or transmit
• Events that you organize or attend

14. Termination

We reserve the right to suspend or terminate your account and your access to our services, without prior notice, for any reason, including:

• Breach of these terms
• Fraudulent or illegal activity
• Prolonged inactivity
• Requests by law enforcement or government agencies

You may also terminate your account at any time through your account settings.

15. Payments to Organizers

For event organizers using our platform:

Payment Schedule

Funds from ticket sales will be transferred to the organizer’s bank account within 1-3 business days after the event ends, less applicable platform fees. Where applicable, payment channel fees (admin fees) paid by attendees are also excluded from the payout calculation.

Withdrawal Process

• Organizers must provide valid bank account information
• A minimum withdrawal amount may apply
• Identity verification may be required for large transactions
• Nyebar reserves the right to withhold payments in the event of suspicious activity or disputes

Holding Period

We may hold funds for a certain period (typically 7-14 days) to process refunds or potential disputes.

16. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, including:

• Law No. 19 of 2016 on Electronic Information and Transactions (UU ITE)
• Law No. 8 of 1999 on Consumer Protection
• Regulations relating to e-commerce and digital payments

Dispute Resolution

In the event of a dispute arising out of or relating to these terms or our services:

1. Negotiation: The parties will endeavor to settle the dispute amicably through direct negotiation
2. Mediation/Arbitration: If negotiation fails, the parties agree to settle the dispute through mediation or arbitration by the Indonesian National Arbitration Board (Badan Arbitrase Nasional Indonesia, BANI) in accordance with the applicable BANI rules
3. Litigation: If mediation/arbitration is unsuccessful, the dispute will be settled in a competent court in Jakarta, Indonesia

Consumer Rights

Nothing in these terms limits your legal rights as a consumer under the Indonesian Consumer Protection Law (UU Perlindungan Konsumen). You may file a complaint with the Consumer Dispute Settlement Body (Badan Penyelesaian Sengketa Konsumen, BPSK) or the relevant authority.

17. Changes to the Terms

We reserve the right to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days’ notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after the revisions take effect, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our services.

18. Force Majeure

Nyebar shall not be liable for any failure or delay in performing its obligations under these terms if such failure or delay is caused by circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, fires, etc.)
• Pandemics or disease outbreaks (such as COVID-19)
• War, terrorism, or civil unrest
• Government actions or legal restrictions
• Failures of internet or communications infrastructure
• Cyberattacks or security breaches

In the event of force majeure, our obligations will be suspended for the duration of such circumstances, and we will be granted a reasonable extension of time to perform our obligations.

19. Contact Information

If you have any questions about these Terms, please contact us at: